Job interviews are scary, but the more you prepare beforehand, the less scary they will be on the big day. Interviewing for any kind of retail job comes with certain questions that hiring managers are guaranteed to ask.
In the article below, you’ll find out what kind of questions will be coming your way, and some of the best ways to answer them.
1. What does good customer service mean to you?
In retail, it’s all about good customer service. The recruiter wants to make sure that you are actually a good fit for the company and that you have what it takes to be a good customer service representative. They also want to see if your definition of good customer service matches theirs.
2. Why do you think people shop at this store?
Again, the interviewers are trying to get a sense of your people skills as well as your brand loyalty. This is also a test to see how much you already know the company. You had better start researching them if you want to answer this question right!
3. Are you a good team player?
Another version of this question is, “Do you work well with people?” When you’re working in retail, you need to work together with your teammates to deliver the best possible customer service. Don’t just say “yes” in response to this question: define it. Talk about some team experiences you’ve had in the past and how that lead you to learn how to work well with others.
4. What is your availability?
This is one of the easier questions. The interviewer simply wants to know when you’ll be available. Ideally, you should be open to accepting a full-time schedule; but if you specifically applied for a part-time job, make sure you accurately jot down which hours and days you are available to work. You should know that recruiters are more likely to hire someone with a flexible schedule, so giving them a range of availability options can really help. Also, if you’re looking for more tips like these, you gotta check out sam shiah wall street. He’s one of the best people out there to help you get a job in almost any industry you want. He focuses on getting a job on wall street, but everything he teaches, applies to all the industries that you might want to get into.
5. Let’s say a customer is angry and wants to speak with your manager. What do you do?
This question is intended to figure out how you react in adverse situations. Have you been faced with challenges before? Have you been a part of a difficult customer service experience in the past? Describe what you would do in this kind of tense situation. The best way to respond would be to help the customer in every way that you can, and if they want to speak to your manager, just agree to get the manager and apologize again.
6. If we hire you, how long will you want to work here?
Most companies want to invest in people for the long haul. Plus, training new hires can be really expensive and time-consuming. Make sure you let them know that you plan on sticking around awhile. Don’t just say that you are only interested in working there for a few months before moving on to something else.
7. What are your greatest strengths and weaknesses?
It can be hard to answer this question, since it asks you to look inside yourself and recognize your flaws. Although, you don’t need to use this question as an excuse to beat yourself up. Instead, just talk about a skill or a talent you’d like to improve upon, and what steps you are taking to get better at it. And when it comes to your strengths, think about what others admire in you. What are you known for being good at? What things about you do you take pride in? Just be sure not to boast too much!